FAQ

Nothing. Shipping is free on every order within the United States, whatever the order size.

Not at the moment. We currently ship to addresses in the United States only.

We prepare and pack your order within 1 to 4 business days, Monday to Friday. Allow 2 to 4 weeks in total from order to delivery. Location, busy seasons and carrier delays can add a little time. Our shipping policy has the details.

Once your order ships, we email you a shipping confirmation with your tracking number and a link to follow the parcel. Tracking can take 24 to 48 hours after dispatch to show its first update. If you need help, contact us with your order number.

Check with anyone in your household and your neighbors first, as carriers sometimes leave parcels nearby. If it is still missing, email us right away with your order number and we will look into it.

Orders with several items can ship separately. Each parcel has its own tracking number, which we send by email.

Yes, if you contact us at info@casmerino.com within 24 hours of placing it. After that your order may already be in preparation, and we may not be able to change or cancel it.

You have 30 days from the day your order is delivered to request a return. Items must be unused and unworn, in their original condition and packaging. Returns need our approval before you send anything back. Gift cards and final sale items cannot be returned. The full terms are in our refund policy.

Email info@casmerino.com with your order number, the reason for the return, and photos if the item is damaged. Once we approve it, we send you the return address and instructions. Please ship it with a tracking number.

If you are returning something because you changed your mind or it does not fit, the return shipping is yours to cover. If a piece arrives faulty or damaged, or we sent the wrong item, we replace it at no cost to you.

We don't do direct exchanges. Return the original piece once your return is approved, and place a new order for the size or color you want.

Email us within 7 days of delivery with your order number, the name of the item, a short description of the problem and clear photos, including the outer packaging if it was damaged in transit. You will receive a free replacement, and you usually do not need to send the item back.

Once your return reaches us and has been checked, we refund it to your original payment method. Allow up to 7 business days for it to show on your account, depending on your bank.

Take your usual size. Our pieces follow standard US men's sizing from S to XXL. If you are between two sizes, size up for an easier fit.

Yes. Tap Find my fit next to the sizes on any product page. It starts with the size you usually wear. You can also compare your measurements with our size guide, and the Fit and sizing section on each product shows the size the model wears.

Australian merino and Mongolian cashmere, used pure or blended. Our merino is a fine 17.5 micron fibre from traceable, mulesing-free farms. Our cashmere is hand-combed and sorted to keep only fibre of 15.5 micron or finer. Every product page lists the exact composition under Fabric and details.

Our merino carries Woolmark, NATIVA, RWS and OEKO-TEX. Our cashmere carries The Good Cashmere Standard, WRAP and OEKO-TEX. Each collection page explains what every mark stands for.

Itch comes from coarse fibre. Fine merino and cashmere feel soft against bare skin. If your skin is very sensitive, a thin tee underneath is always an option.

Less often than you think. Merino resists odor, so airing it between wears is often enough. When it needs a wash, go cool, by hand or on a wool cycle, with a gentle wool wash. Press the water out without wringing and lay it flat to dry in the shade. No bleach and no tumble dryer.

Air them between wears and brush them down. Coats and jackets with a lining or trims usually need a dry cleaner, which keeps their shape.

A little, yes, mostly in the first weeks and where the knit rubs, such as under the arms. A sweater comb lifts it off in a minute, and it settles once the loose fibres have worked their way out.

Fold them rather than hang them, so the shoulders keep their shape. Store them clean in a drawer or a breathable bag, with a little cedar if moths are a worry.

Checkout accepts major credit and debit cards, Apple Pay and Google Pay where your device supports them. The options open to you are shown at checkout.

Yes. Checkout is fully encrypted, and we never see or store your full card details.

All prices are in US dollars. Any sales tax is calculated at checkout, before you pay.